1.8 Update Account

Reference: Establish Person and/or Account Process Model - Page 1 for the associated business process diagram.

Actor/Role: CSR, CC&B

Description: Account information is updated on Account Page.

Entities to Configure

•	Installation Options, Person

•	Installation Options-Framework, Algorithms, System Event: Person Information

•	Installation Options-Framework, Algorithms, System Event: Person Name Validation

•	Phone Type

•	Identifier Type

Business Objects

•	C1-PersonContactDetails (Person - Get Contact Details)

•	CI_PersonCustomerInfo (Person Details for Customer Info)

•	Human (Person business object for human)

•	Person (Person fields common to all person BOs)

•	C1-MDM1Person (Person Information for MDM1 SA Sync)

•	C1-NMSPerson (Person Information for NMS Sync)

•	C1-CustomerMaintenancePerson (Siebel Person Customer Maintenance)

•	C1-MDM2Person (MDM2 Person)

•	CI_MDM2Business (MDM2 Business)

•	CI_MDM2Person (MDM2 Person)

•	WX-Person (Person)

•	CI_CreateDemoPerson (Demo Data Creation - Add Person)

Available Algorithms

•	CI_PERS-LF (Main name (alternate name))

•	PERS-INFO-LF (Main name (alternate name) - phone number)

•	LAST,FIRST (Person's name should be Last, First)

•	PHN-FMT-UK (United Kingdom phone format)

•	PHN-FMT-US (North American phone format)

•	ADVH-PHN (Validates phone numbers in a variety of formats)

•	ADHV-PHNUS (Validates phone numbers in North American format)

•	ADHV-PHNUK (Validates phone numbers in UK format)